FAQ
• RETURNS & EXCHANGES:
WE ACCEPT RETURNS AND EXCHANGES WITHIN 30 DAYS OF RECEIPT.
PLEASE BE AWARE THAT YOU WILL BE RESPONSIBLE FOR THE COST OF SHIPPING THE RETURNED ITEM TO US AND THE NEW ITEM BACK TO YOU. SHIPPING COSTS ARE NON-REFUNDABLE.
TO RETURN OR EXCHANGE AN ITEM, PLEASE PACK THE MERCHANDISE YOU WISH TO EXCHANGE OR REFUND SECURELY AND SEND THE PACKAGE TO THE FOLLOWING ADDRESS:
SODA BAR MERCH
c/o Returns
1526 VINE ST
SAN DIEGO, CA 92103
IN YOUR PACKAGE, PLEASE INCLUDE A NOTE TELLING US YOUR NAME AND ORDER NUMBER SO WE KNOW WHAT IT IS.
IF YOU ARE PLANNING ON EXCHANGING, PLEASE CONTACT US AHEAD OF TIME AT INFO@SODABARPRESENTS.COM TO INSURE THE ITEM YOU WOULD LIKE TO EXCHANGE FOR IS IN STOCK.
• ORDER CANCELLATIONS:
IF YOU NEED TO CANCEL AN ORDER, PLEASE EMAIL US AT INFO@SODABARPRESENTS.COM ASAP. ONCE YOUR ORDER HAS SHIPPED, WE ARE UNABLE TO CANCEL YOUR ORDER. HOWEVER, YOU CAN SHIP YOUR ORDER BACK TO US WITHIN 30 DAYS OF RECEIPT AND WE WILL ISSUE YOU A REFUND FOR THE PRODUCT. SHIPPING COSTS, ONCE SHIPPED, ARE NON-REFUNDABLE.
• REFUNDS:
NO REFUNDS ON ANY ITEM(S). SORRY.
• I MADE A MISTAKE ON MY SHIPPING ADDRESS / I ORDERED THE WRONG SIZE OR ITEM:
IF YOUR PACKAGE HAS NOT SHIPPED YET, PLEASE CONTACT US AT INFO@SODABARPRESENTS.COM WITH YOUR NAME, ORDER NUMBER, AND YOUR UPDATED SHIPPING INFORMATION OR WHAT ITEM YOU MEANT TO ORDER WITH US. WE CAN UPDATE THAT ORDER INFORMATION FOR YOU FROM THERE.
IF YOUR ORDER HAS ALREADY SHIPPED OUT AND YOU MADE A MISTAKE ON YOUR ADDRESS, WE WILL HAVE TO WAIT FOR THE PACKAGE TO BE RETURNED TO US. AT THAT TIME, WE CAN RESHIP THAT TO YOU. THE CUSTOMER WILL BE RESPONSIBLE FOR THE COST OF RESHIPMENT DUE TO ENTERING AN INCORRECT ADDRESS.
IF YOUR PACKAGE IS DELIVERED TO AN INCORRECT ADDRESS DUE TO AN ADDRESS MISTAKE, THERE IS NOTHING WE CAN DO. NO REFUNDS OR RESHIPMENTS WILL BE ISSUED. IF THAT PACKAGE IS RETURNED TO US, WE WILL CONTACT YOU TO ARRANGE RESHIPMENT.
• PRE-ORDER ITEMS:
IF YOU HAVE PRE-ORDER ITEMS IN YOUR ORDER, ALL OTHER ITEMS IN YOUR ORDER WILL SHIP ONCE THAT PRE-ORDER IS AVAILABLE. IF YOU WOULD LIKE YOUR OTHER ITEMS SHIPPED EARLIER, PLEASE PLACE A SEPARATE ORDER OR YOU CAN EMAIL US AT INFO@SODABARPRESENTS.COM
• MY PACKAGE SHOWS IT WAS DELIVERED BUT I HAVE NOT RECEIVED IT:
THIS ACTUALLY HAPPENS FAIRLY OFTEN. USUALLY THIS HAPPENS BECAUSE A PACKAGE WAS MIS-SCANNED BY THE USPS. GENERALLY, YOUR PACKAGE WILL TURN UP THE NEXT BUSINESS DAY, OR WITHIN THE NEXT COUPLE OF BUSINESS DAYS. UNFORTUNATELY, WE DON'T HAVE ACCESS TO ANY ADDITIONAL TRACKING INFORMATION OUTSIDE OF WHAT IS PROVIDED ON THE USPS TRACKING PAGE.
IF YOU DON'T RECEIVE YOUR PACKAGE 3-5 DAYS AFTER YOUR PACKAGE WAS MARKED "DELIVERED", WE RECOMMEND THAT YOU CONTACT YOUR LOCAL POSTAL SERVICE OR CUSTOMS OFFICE FOR MORE INFORMATION ABOUT THE LOCATION OF YOUR PACKAGE. IF THE POST OFFICE DOESN'T HAVE ANY INFORMATION FOR YOU, PLEASE CONTACT US AT INFO@SODABARPRESENTS.COM AND WE'LL GO FROM THERE.
• LOCAL PICKUP:
NOT AVAILABLE AT THIS TIME.